Our #1 priority at Ro & Co is your happiness. This means we stand by our products and service 100%. This means no questions asked, no matter what, no ifs ands or buts, if you have any issues with your order- we will do whatever it takes. Whether you need a refund or if you need a replacement we will do whatever it takes. Please contact our Customer Care team for any questions. We're here for your happiness. Guaranteed.